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Bill Assistance

If financial troubles are making it difficult for you to cover your CWLP bill, please let us know. We will do everything we can either to set up a convenient payment program or to help identify sources of assistance that might be available to you. The Bill Assistance option we offer are listed below.


Project RELIEF

Project RELIEF is a CWLP program that offers financial assistance to customers with overdue electric or water bills who are facing service cut-off due to nonpayment. Qualifying customers must have a total household income for the previous 90 days of no more than 150% of the Federal Poverty Guidelines and must also have exhausted all other sources of assistance including those mentioned below. Customers may be required to cover some portion of their delinquent bills in order to receive help from Project RELIEF.

The first step in applying for Project RELIEF is to call the CWLP Project RELIEF Office at 217.789.2414. The program coordinator will conduct a telephone interview with you to determine if you meet the basic requirements for participation. If you do, an appointment will be scheduled for you with Fifth Street Renaissance, which administers the program for CWLP. Sign-up for Project RELIEF starts on or around December 1 of each year. The program runs through May or until funds are exhausted, whichever comes first.

Project RELIEF is funded almost entirely by customer and CWLP employee contributions. You can sign up to contribute here or to find out more about donating to Project RELIEF, contact our Customer Service at 217.789.2030.

Payment Arrangements

If you owe a previous past due amount on your current account, you might (at our discretion) be allowed to enter into a payment arrangement that will allow you to spread payments on the past due amount over a period of time. The precise terms of payment arrangements are determined on a case-by-case basis, but we will work with you in every way we can to make your payment plan as reasonable as possible for you.

For more information, call the Customer Service Office at 217.789.2030.

LIHEAP

LIHEAP stands for Low-Income Home Energy Assistance Program. It is funded by the Illinois Department of Commerce and Economic Opportunity and administered by Sangamon County. The program provides qualifying Sangamon County residents with financial help to cover their energy bills. Eligibility is based on income. The LIHEAP office is located in Suite C100, 2833 S. Grand Avenue East (the former Cub Foods building). For more information, call 217.535.3120.

Capital Township Assistance

Located at 621 E. Monroe Street, this local governmental agency provides financial assistance, including help with utility bills, to qualifying residents of Capital Township. Assistance is limited to no more than once every two years. For more information, call the Township Office at 217.525.1736.

Woodside Township Assistance

Located at 490 North Street, this local governmental agency provides financial assistance, including help with utility bills, to qualifying residents of Woodside Township. For more information, call the Township Office at 217.522.3712.