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Outage Center

For the fastest response to an electric service outage or emergency, report to Electric Dispatch at 217.789.2121.
For the fastest response to a water service outage or emergency, report to Water Dispatch at 217.789.2323.

Attempting to use other means to report a power outage or other emergency (including by emailing or calling other department phone numbers or by posting to CWLP's social media pages) is NOT the most efficient way to ensure your report gets through. In fact, using these other communications options might significantly delay your information from reaching the appropriate response personnel.

Although our Electric Dispatch phone system has been designed to allow a large number of calls to be handled quickly and efficiently, it is possible that—during very widespread outages—you might have difficulty having your call quickly answered by either a live dispatcher or the automated system. If this should happen to you, please know we are doing our very best to respond to all calls and we need to hear from you. If Dispatch isn’t already aware of your power outage, please keep calling until you get through.


What you SHOULD do if your power is out Read More   

How Does CWLP Plan for and Prepare To Deal with an Outage? Read More   

Prioritizing Power Restoration Read More   

How Does CWLP Decide Whose Power To Restore First? Read More   

When Will Your Power Be Restored? Read More   

What If Your Neighbor's Power Is On but Yours Is Still Off? Read More   

Help CWLP Help You by Updating Your CWLP Account Information Read More   

Report Other Problems

To report a street light outage or other non-emergency utility issue, please use the report a problem page.
Report a Problem