If you are a first-time CWLP customer or a current customer moving to another location or wishing to close an account, access our online forms and learn what is required.
Sign Up or Change Service

If you are a current customer who is moving to another location within CWLP's service territory, you can update contact information a few ways. The best way to help you change an existing service is via our online account management, myCWLP. You can also change service:

In Person: CWLP Customer Service Office
Municipal Center West, Room 101
300 S. 7th Street
Springfield, IL

By Phone: 217.789.2030

Office hours are 8:00 - 4:30 p.m., Monday through Friday and call-in hours are 7:30 a.m. - 5:00 p.m., Monday-Friday, excluding major holidays. You can also fill out any of the following forms and submit online or bring it in to us and we will take care of your service change.
Update Residential Account Information Update Commercial Account Information

For the benefit of our residential and commercial customers, CWLP offers a Level Payment Plan bill-paying option. Participating in the Level Payment Plan makes it easier for you to budget for your water and electricity expenses because your utility payments will be the same amount each month.
Level Payment Plan

If you are a current customer who is moving to another location within CWLP's service territory, you can transfer your service to your new address in a few ways. The best way to help you change an existing service is via our online account management, myCWLP. You can also change service:

In Person: CWLP Customer Service Office
Municipal Center West, Room 101
300 S. 7th Street
Springfield, IL

By Phone: 217.789.2030

Office hours are 8:00 - 4:30 p.m., Monday through Friday and call-in hours are 7:30 a.m. - 5:00 p.m., Monday-Friday, excluding major holidays. You can also fill out any of the following forms and submit online or bring it in to us and we will take care of your service change.
Terminate Service Transfer Service

Here you can information about the programs we offer to our Commercial Customers.
Business Services

See how we can assist you when you need it most.
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