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Customer Service

Sign Up New Service


If you are a first-time CWLP customer wishing to obtain service, at least two business days before you need service to begin, apply in person to the:

CWLP Customer Service Office
Municipal Center West, Room 101
300 S. 7th Street
Springfield, IL

Office hours are 8:00 - 4:30 p.m., Monday through Friday and call-in hours are 7:30 a.m. - 5:00 p.m., Monday-Friday, excluding major holidays.

If you are applying for any of the following electric service options you will need to complete the Application for Commercial Electric Service and submit it electronically or return to the above address in person. You can find the form below.

  • construction of a new commercial facility
  • upgrade of electric service in an existing commercial facility
  • construction of a new residential facility requiring 400 or more amps of service
  • upgrade of an existing residential facility requiring 400 or more amps of service
Commercial Electric Service Form Read Requirements...

Change Service


If you are a current customer who is moving to another location within CWLP's service territory, you can transfer your service to your new address and update contact information a few ways. The best way to help you change an existing service is via our online account management, myCWLP. You can also change service:

In Person: CWLP Customer Service Office
Municipal Center West, Room 101
300 S. 7th Street
Springfield, IL

By Phone: 217.789.2030

Office hours are 8:00 - 4:30 p.m., Monday through Friday and call-in hours are 7:30 a.m. - 5:00 p.m., Monday-Friday, excluding major holidays. You can also fill out any of the following forms and submit online or bring it in to us and we will take care of your service change.
Terminate Service Transfer Service Update Residential Account Information Update Commercial Account Information

Pay by Phone


CWLP accepts credit card, debit card and e-check bill payments made by telephone. Convenience fees are applied to payments made using a credit card or e-check. Phone payments can be made by calling the CWLP Customer Service Office at 217.789.2030. Have the name and service address, as well as your nine-digit CWLP account and eight-digit CWLP customer numbers, which can be found in the upper left-hand corner of your bill ready.

CWLP will accept credit or debit card payments from Visa, MasterCard, Discover and American Express. You will need to provide your 16-digit card account number, expiration date and security code (the three digit number found on the back of the card).

To use the e-check option, you must have an active checking account. CWLP will electronically transfer the amount of your payment from your checking account using the bank routing and account numbers you provide found on the bottom of your check.

Contractor Service Hookup


For installations in the CWLP service territory, all electrical contractors and electrical installers are required to follow the guidelines set forth in CWLP's Rules and Specifications for Electric Service. This manual, commonly referred to as the "Blue Book," includes CWLP's requirements and costs for residential, commercial and industrial electric service installations. Among the topics covered in the manual are: electric metering, application for electric service, relocation of CWLP electric facilities, supplemental electrical facilities, voltage regulation, net metering and interconnection, use of generators, temporary service, permanent service, electric service upgrades, residential and commercial developments, street lighting, and security lighting.
Electric Services Manual

Online Account Management


myCWLP is our online account management site. Here you can find information about Billing, Payments, Services, or speak to a customer service rep through a simple chat system.

Meter Reading


For more information about meter reading, scheduling a read, or reading your own meters, head over to our Meter Reading page below. You can also find this information inside myCWLP, with forms to submit your own meter reads.



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