The CWLP Customer Service Office is responsible for all customer account activities, including new service sign-ups, changes of address, meter reading, billing, and bill payments. This office also administers special bill-related customer service programs as noted below.
The Customer Service Office can be reached by:
Mailing Address: Room 101, Municipal Center West, 300 S. 7th Street, Springfield, IL 62757
The Customer Service Office is open Monday through Friday from 8:00 a.m. to 4:30 p.m. The drive-up and walk-in bill payment windows are open from 7:30 a.m. to 5:00 p.m. Lobby cashier hours are 8:00 a.m. to 5:00 p.m.
Click here to manage your account, make payments, view bills, track usage, message us and more!
Here you can find more information about how we read your meters, reasons we were unable to read, and maybe even learn to read them yourself.
See our Electric and Water Rates along with other charges collected by CWLP on your bill.
If financial troubles are making it difficult for you to cover your CWLP bill, please let us know. We will do everything we can either
to set up a convenient payment program or to help identify sources of assistance that might be available to you.
Deals and discounts come and go but not for our Senior Citizens. CWLP stands by our discount for all Senior Citizen Springfield residents.
A detailed, printable version of our policies and programs.
Here you can information about the programs we offer to our Commercial Customers.
General information about our Renewable Choice Credits and how they can help save the environment.
An easy and efficiant way to contribute to your community.
Here you can find out how to get CWLP gift cards for your family and friends.
You can find all of the rebates we offer here, to reward our customers who Save Energy and Water.
This will take you to our Conservation Homepage, where you can find a number of topics to help Save both Energy and Water.
General information about identifying issues with efficiency.
Click here to sign into your online account, where you can view your customer information as well as pay bills online.
Click here to find the fast links and phone numbers to report power outages, streetlight trouble and more to us.
Click here to find the fast links to information for all of our programs and services.