You may email us at firstname.lastname@example.org, message us through your account at myCWLP.com or you may call 217.789.2030. Regular business hours are Monday through Friday between 7:30 A.M. and 5:00 P.M.
Pay Online Via myCWLP: Pay your bill online and view billing and consumption history and rate information. You will need customer and account numbers and a Visa,
MasterCard Discover, American Express or checking account number and bank routing number. To save paper, sign up for e-bills.You can also use our QuickPay system to pay
your bill online without having to register for myCWLP account management. You will need customer and account numbers and a Visa, MasterCard Discover,
American Express or checking account number and bank routing number.
Online Bank payments/Bill Payer Payments: If you pay your bill using your financial institutions on-line service or another on-line payment provider, you must select "CWLP"
as the payee and enter all 16 digits from your bill into the account field, in format XXXXXXXX-XXXXXXXX (customer number – account number). This will ensure quick crediting of
your payment. In some instances your financial institution may send us a payment by mail. In these instances a delay of 5-7 days may occur in the processing of your payment.
myCWLP is an account management website that enables City Water, Light and Power customers to manage all aspects of their account, view billing and consumption histories, submit service requests, receive ebills and make payments online.
QuickPay allows City Water, Light and Power customers to pay bills online without having to register for a myCWLP account. All that’s needed are the customer and account numbers plus a valid Visa, MasterCard, Discover, American Express or checking account routing and account numbers.
myCWLP and QuickPay are easy, convenient, safe and secure. With these services, your payment will post to your account the next business day.
Pay by mail: Please put your account number on your check and include the payment stub in the return envelope provided or address an envelope to:
City Water, Light and Power
Municipal Center West
300 S 7th Street Room 101
Springfield, IL 62757-0001
Pay by automatic withdrawal from your bank: Set up auto-pay by calling 217.789.2030 and getting an application. You can also stop by our main customer service office and we can help you get it set up.
Pay in person: Pay your bill by coming in and going to the Cashier's Office at our main building. We also have three convenient payment drop-off boxes that make paying your utility bill easier and more convenient than ever. The boxes are located in the outermost drive-thru lane at each of the following locations:
Visit our Customer Service page below or go to myCWLP.com for all online account management features and customer information.