City Water, Light, and Power

City Water, Light and Power customers who need help paying their bills could qualify for assistance from the utility’s Project RELIEF program. The first step in applying for aid from Project RELIEF is to go through Sangamon County’s LIHEAP application process. Then to qualify for CWLP Project RELIEF, call the appointment line at 217-789-2414 on or after Monday, December 2nd. Customers meeting the minimum eligibility requirements will be scheduled for a meeting with Fifth Street Renaissance, the program’s administrator.

To qualify for the program, a customer must have:

• a total household income for the previous 90 days of no more than 150% of the Federal Poverty Guidelines (Household Size and 90-day income: 1-$5,647; 2-$7,665; 3-$9,682; 4-$11,700)

• a past-due CWLP bill;

• not received Project RELIEF assistance in the 2023-2024 program season;

• exhausted all assistance resources, including the Low Income Home Energy Assistance Program (LIHEAP), 535-3120. See terms here. (Customers who have only water service from CWLP do not need to apply to LIHEAP first); and

• the ability to cover a portion of their past-due bill, as required.

Project RELIEF donations are collected primarily from CWLP customers who add $1 or more to their monthly bill and City employee payroll contributions.

          All funds received for Project RELIEF go directly to those in need, without any amount being used to cover administrative costs. CWLP customers who would like to donate to the program can sign up to add $1 or more to their monthly bill online: https://www.cwlp.com/ServicesHome/ServicesInformation/ProjectRelief.aspx. Those who would prefer to make a one-time contribution can mail a check or money order payable to Project RELIEF and send it to Fifth Street Renaissance at 1315 N. Fifth Street, Springfield, IL 62702.

          For more information on Project RELIEF and other bill assistance programs, visit https://www.cwlp.com/ServicesHome/ServicesInformation/BillAssistance.aspx.