Under the CWLP Level Payment Plan, your monthly payment is calculated based on your average electric, water and sewer usage over the prior twelve months.
(Any approved rate increases during the upcoming year will be factored into this calculation). Your account will be reviewed and your Level Payment amount will be
adjusted (if necessary) annually—more frequently, if your usage should change dramatically. If the annual review indicates your monthly payments have been less than
your actual monthly bills, you will have the option of paying off the balance due prior to the adjustment of your Level Payment amount or rolling the balance over
to the coming year and adjusting your monthly payments accordingly. In certain cases, CWLP might require you to pay the balance due at the time of your annual review.
Taking advantage of CWLP's Level Payment Plan is easy. To be eligible, you must simply be current with your CWLP payments. Once on the program, you must pay the full Level
Payment amount each month, regardless of the debit or credit status of your account in any given month. If you miss two Level Payments in a
twelve-month period, you will no longer be eligible to participate in this program.
Customers who are on the Level Payment Plan are also eligible to participate in CWLP's Automatic Bank Account Withdrawal payment method,
which allows your monthly utility payment to be automatically withdrawn from your checking or savings account. To download the Automatic Back Withdrawal form click the button below.
Automatic Bank Withdrawal Form
For more information about whether or not you qualify for Level Payment and what your level payment would be, or to sign up for the program, contact or stop by the Customer Service Office at:
Street Address: Room 101, Municipal Center West
300 S. 7th Street
(7th and Monroe)
Springfield, IL 62757
Phone: 217.789.2030
Fax #: 217.789.2026
Email: cwlp.customer@cwlp.com
Customer Service Office hours are 8-4:30 p.m., Monday through Friday, except holidays. Call-in hours are 7:30 a.m. to 5:00 p.m., Monday-Friday, except holidays.
You can also head over to myCWLP and set these programs up online.
myCWLP Login