Did you know that keeping your contact information up to date improves our service to you? With the right account information, we can dramatically improve the speed of our response if a power outage occurs and allow you to track specific outages online. Update us whenever any change occurs with your home, business or cell phone numbers and mail or email addresses.
Our phone system at Electric Dispatch at 217.789.2121 has a caller ID feature that works in tandem with our customer information and outage management systems to identify your name and service address, determine whether or not you are in an area being affected by a known service problem and, if so, provide you with an instantaneous service status report, including whether crews have been dispatched, the cause of the problem and an estimated time of repair, if available.
Update your account phone number using the return bill slip in the July CWLP bills, through
myCWLP.com, call 217.789.2030, or email cwlp.customer@cwlp.com .
