Bill Insert Description Pt. 1
[Illustration Collage of Pictures: Solar Farm, Lineman, Municipal Building, Aerial Views of Power Plant, Lake View of Power Plant, Water Dripping From Faucet, Power Station. Overlay of Collage Reads "Customer Satisfaction Survey Results" With Five Gold Stars Underneath Words, CWLP Seal Logo to Right of Collage]
Bill Insert Description Pt. 2
City Water, Light, and Power's 2024 Customer Satisfaction Survey Results Are In!
The CWLP Customer Satisfaction Survey was commissioned in Fall 2024 to better understand customer preferences as well as their level of satisfaction with multiple aspects of the services provided. The survey shows actionable data CWLP can use in future planning and budgeting.
In results, 85% of respondents are satisfied with CWLP, with satisfaction ratings consistent across all regions of Springfield. Over two-thirds, 69%, positively evaluated the quality of electric and water service compared to the price, and 75% valued CWLP’s role as a municipal utility. When asked to choose a top priority for CWLP to receive “very satisfied” ratings, over half of the respondents, 54%, chose affordability, and 34% chose reliable energy and high quality water.
Respondents also indicated satisfaction of CWLP for: Providing Reliable Energy at 86%; Restoring Power After A Storm at 83%; Providing High Quality Water at 78%; Providing Easy To Understand Bills 77%; and Being Trustworthy at 73%.
[Illustration Bottom Left of QR Code To 2024 CWLP Customer Satisfaction Survey Results On Blog]
See more results: https://www.cwlp.com/BlogDetails.aspx/Results_Are_In_CWLP_Customer_Satisfaction_Survey
This survey is the result of a collaboration between the CWLP Customer Relations Division and the University of Illinois Springfield Center for State Policy and Leadership (CSPL).
