Application for Termination of Service Instruction

Please read all instructions carefully before opening the Word version of the online Application for Termination of Service.

1.	Use this form only if you wish to stop receiving service from City Water, Light and Power. If you are moving to another location inside Springfield's service territory and wish to have your service transferred to your new address, use the Application for Transfer of Service to a New Location (Word version).
2.	To successfully submit this form electronically, your computer should be equipped with Microsoft Word. If you have some other type of word processor, please do not attempt to make an electronic submittal, as your form might be unreadable by CWLP. NOTE: If you have a word processor other than Microsoft Word, you can still type your information into this form, then print it and submit it manually (see #5 below for instructions on how to submit the form manually).
3.	After opening the form, complete all appropriate fields. (Fields identified by an asterisk must be filled in.)
4.	To submit this form electronically, save the completed form to your hard drive (as a Word document only). Do NOT change the file name when saving. After saving the form, close Word. (If you have an older version of Word, you might need to click the BACK option in the main menu bar. A dialogue box will appear asking if you want to save the changes that have been made to the document. Click NO.) This will return you to this instruction page. Once back at this page, click here to open a pre-addressed email message box, attach your saved file to the email, then click Send.
5.	If you wish to manually submit a printed copy of the form, you can mail or fax it to:
	CWLP Customer Service Office Room 101 Municipal Center West Springfield, IL 62757
	FAX: (217) 789-2026
6.	CWLP will process your application for service termination within one business day of receipt. In some cases, we will be able to follow through on your request based solely on the information you provide in the application. However, in some cases, additional information or arrangements will be required, in which case a Customer Service Representative will contact you to work out details.
7.	If you have questions about this application, call the CWLP Customer Service Office at (217) 789-2030 or email publicinformation@cwlp.com.