Pay Your Bill Online
Learn about our credit card/e-check bill payment option and
access the online payment service. |
New Customer Application
Although you must visit the Customer Service Office in person in
order to sign up for new service, you can save some time by
filling in the application form in advance and bringing it with
you. This form is for commercial and residential customers who
wish to obtain water or electric service for an existing
property but who do not currently have CWLP service in their
names and
for residential customers who need electric service at the
construction site of a new residence.
This form is available only in a downloadable
format.
More information about
applying for electric or water service can be found elsewhere
on this website. |
Application for Transfer of Service to a New Location
Current CWLP water or electric customers who are moving to a
different location within CWLP's service territory and who wish to
have their service transferred from their current location to
their new address may use this form.More
information about
transferring your service to another address can be found
elsewhere on this website.
Note: To terminate service without reinstatement at a
different location, use the
Application
for Termination of Service. |
Application for Termination of Service
CWLP water or electric customers who will no longer need CWLP
service in their names, may use this form to request the
termination of their service.More
information about
terminating your CWLP service can be found elsewhere on this
website.
Note:
To transfer service from your current address to a different
location within CWLP's service territory, use the
Application for Transfer of Service to a New
Location. |
Senior Citizen Discount
Application
Use this form to apply for the Senior Citizen Discount, which
provides a 10% reduction in your regular CWLP rate if you meet
age and income eligibility requirements.
This
form is available only in downloadable format. When returned to
CWLP, the application must be accompanied by copies of documents
proving your age and income eligibility. The specific types of
forms that must be included, as well as all eligibility
criteria, are outlined in the application instructions and on
the
Senior Citizen Discount page of this website. |
Application for Commercial Electric Service
This form is for persons who wish to request (1) electric service
at the construction site of a new commercial building or (2) an
electric service upgrade for an
existing commercial facility. |
Application for Temporary Service
for a Festival or Other Special Event
If you are planning to hold or participate in an outdoor festival
or other special event for which electric service will be
required, CWLP can provide temporary service according to your
needs. You may use this form to order temporary service for this
purpose. Please notify CWLP of your needs at least two weeks prior
to the event's scheduled date. |
CWLP
Private Outdoor Lighting Application and Contract
CWLP will install outdoor pole-mounted security lights for
customers upon request, as long as the area to be lit has overhead
electric service. You may use this form to place your order for
security lighting.More information about
security lighting
from CWLP, can be found elsewhere on this website. |
Reporting
Your Own Meter Reading Form
CWLP residential customers who wish to read your own electric or
water meters and
report the readings to the CWLP Customer Service Office may use
this form.Information about
how to read your own meters can be found elsewhere on
this website. |
Update
Your Account Information Form – Residential
Update Your Account
Information Form – Commercial
In order to provide the best possible service, CWLP needs to
maintain up-to-date contact information for all our customers. If
any of the information—including phone numbers and contact person
name—provided on your application for service has changed, please
use this form to update your records.More
information about the importance of
updating your account information and how to do it can be
found elsewhere on this website. |
Round Up To End
Homelessness Donation
Form
CWLP customers can make regular contributions to agencies and
services that aid the local homeless population by electing to
round up their monthly bills to the nearest dollar. |
Automatic
Withdrawal Authorization Form
One of the easiest ways to make your bill payments is to
participate in CWLP's Direct Debit Payment program, which allows
CWLP to make automatic withdrawals from your checking or savings
account. You can use the Automatic Withdrawal Authorization form
to sign up for Direct Debit Payment.This
form is available only in downloadable format. When returned to
CWLP, the form must be accompanied by a voided check or deposit
slip from the checking or savings account from which you wish to
pay your bills. More information about Direct
Debit and other
CWLP bill payment options can be found elsewhere on this
website. |
CityLights Application Packet
CWLP offers rebates to non-governmental commercial electric customers who
make qualifying lighting improvements to existing facilities.
The CityLights Application Packet provides you with all the
information and forms you'll need to participate in the program.
The forms contained in this packet are available only in
downloadable format.More information
about
CityLights can be found elsewhere on this website. |
CityLights Project Worksheets (Excel format)
The CityLights Application Packet (above)
contains work-sheets, in PDF format, that are designed to help
customers determine the amount of rebate for which they might be
eligible. For customer convenience, we also provide these
worksheets as Excel spreadsheet files.
More information about
CityLights can be found elsewhere on this website. |
Commercial
Retro-Commissioning Rebate Application
CWLP offers rebates to commercial electric customers who utilize
retro-commissioning to improve the energy efficiency of their
existing, qualifying facilities. The Commercial
Retro-Commissioning Rebate Application form includes terms and
conditions of the program. This application is available only in
downloadable format.More information
about the
Commercial Retro-Commissioning Rebate program can be found
elsewhere on this website. |
Dealer
Water Heater Rebate Application
CWLP offers rebates to water heater vendors who both sell and
install electric water heaters that qualify for our customer Water
Heater Rebate. The dealer rebate is $25 per qualifying
installation.More information about the
Water Heater Rebate Program and the Dealer Water Heater Rebate
can be found elsewhere on this website. |
Heat Pump
Rebate Application
CWLP offers the Heat Pump Rebate to
electric customers who install qualifying heat pumps in their
residential or commercial properties.
Although this form
can be filled in online, it cannot be submitted electronically.
It must be printed out and submitted by mail or in person. The form must be signed by both the customer and the HVAC
contractor, and proof of purchase must be attached.
More information about CWLP's
Heat Pump
Rebate can be found elsewhere on this website. |
Heat Pump Dealer ID
Card
CWLP offers a rebate to HVAC dealers who install qualifying heat
pumps within CWLP's service territory. To be eligible for the
rebate, a dealer must have a Heat Pump Dealer ID Card on
file with CWLP.The Heat Pump Dealer ID
Card is available only
in downloadable format. More information about the
Dealer Heat Pump Rebate can be found elsewhere on this
website. |
Air Conditioner Rebate Application
CWLP offers the Air Conditioner Rebate to residential electric
customers who install qualifying high-efficiency central air
conditioners in their homes. Use this form to apply for an Air
Conditioner Rebate.Although this form
can be filled in online, it cannot be submitted electronically.
It must be printed out and submitted by mail or in person. The form must be signed by both the customer and the HVAC
contractor, and proof of purchase must be attached.
More information about the
Air Conditioner Rebate can be found elsewhere on this
website. |
Insulation Rebate Application
CWLP offers the Insulation Rebate to electric customers
who enhance the amount of qualifying insulation in existing properties or who
install above-code levels of qualifying insulation in new construction. Use
this form to apply for an Insulation Rebate.This form
is currently available only in downloadable format. When returned to CWLP,
the form must be accompanied by proof of purchase. More information
about the
Insulation Rebate can be
found elsewhere on this website. |
Trees and Power Lines:
They Don't Mix
This free pamphlet is designed to (1) explain how CWLP's tree
trimming program works to preserve Springfield's urban forest
while protecting electric system reliability, and (2) inform
property owners of the importance of selecting and siting trees that won't
interfere with overhead or underground power lines. |
Interconnecting to the CWLP Transmission System
Wind farms and other large independent generating and transmission
facilities wishing to interconnect with CWLP's transmission
system can access information on how to go about doing so. |
Renewable Choice Program
CWLP customers can go "green" by participating in the Renewable
Choice Program, which lets you pay a little extra each month to
support renewable energy generation. The Renewable Choice
Program enrollment forms are in downloadable format only. You
must open and print the appropriate form, fill it in manually,
sign it and return it to the CWLP Energy Services Office. |
