Instructions for
CUSTOMER INFORMATION UPDATE
 (PDF version)

Whenever the contact information you provided CWLP on your application for service changes, we need to know about it so we can update your account records. This helps us ensure the best, most reliable service possible to you and all our customers. To learn more about how having updated account information can help CWLP provide better customer service, click here.

To update your telephone numbers or other account information, you can use the Customer Information Update form.

To electronically complete and submit the PDF version of this form, your computer must be equipped with Adobe Acrobat 5.0 (or a later version) or Adobe Acrobat Approvals 5.0. You can open, fill in and print out the PDF form using Adobe Acrobat Reader, which you can download for free by clicking on the icon at the end of these instructions, but you will not be able to submit the form electronically.

How To Use This Form

  1. Access a business or residential account update form by clicking on the appropriate “Open Customer Information Update Form” link below.
  2. Place your cursor inside each box and type in the requested information.  All sections or fields preceded by an asterisk (*) must be completed in order for your update to be processed.
  3. To submit your information update in person or by mail or FAX, print out your completed form and either bring or mail it to the CWLP Customer Service Office, Room 101, Municipal Center West, Springfield, IL 62757; or FAX it to (217) 789-2026.
  4. To submit your update electronically, click on the Submit button at the end of the form. Your computer must be equipped with Adobe Acrobat or Adobe Acrobat Approvals in order to submit this form electronically.

If you would like to update your account information by phone, call (217) 789-2030.

The information you provide is confidential and will not be sold or released to any third party, except as required by law.

Open Customer Information Update Form - Business (PDF version)
Open Customer Information Update Form - Residential (PDF version)

 

For a Word version of this form, click here.  To use the Word version of this form, your computer should be equipped with Microsoft Word.

 

Adobe Acrobat Reader Download

 

Last Updated:  01/07/08

 

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