When Will Your Power Be Restored?

We understand the frustration our customers feel when we are unable to give them what they feel is a "reasonable" answer to the question of when their power will be restored. Unfortunately, during a major outage, determining how long it will take to restore power to any given area of town, neighborhood or individual customer can be extremely difficult. This is especially true when significant, widespread infrastructure damage has occurred. Sometimes, the best answer we can give is that our crews are working around the clock and will continue to do so for as long as it takes to restore power to every customer.

During major outages, the utility adopts an "all hands on deck" policy, with line crews rotating on and off shifts of up to 18 hours each. If necessary, CWLP also has the ability—through our participation in a national "mutual aid" program—to seek assistance from line crews from a number of other utilities throughout the United States.