How Do We Decide Whose Power To Restore First?

Often, during a widespread outage, loss of service is caused by damage to substations or major transmission lines or towers. Damage to these types of infrastructure components can affect thousands or even tens of thousands of customers at a time. However, hundreds or thousands of other storm-related outages may be more localized, occurring, for instance, when branches fall on distribution lines that might serve anywhere from one to a handful of customers each. During a large-scale power outage, customers can be affected by one problem (for instance, substation damage) or by a combination of problems (for instance, substation damage and a downed service line). All problems affecting a customer must be corrected before their electricity can be restored.

CWLP uses a three-phase, prioritized service restoration plan that is designed to ensure power can be restored to the greatest number of customers with the greatest possible speed. For a detailed illustration and explanation of our prioritized service restoration plan, click here.