Help Us Help You In an Outage By Updating Your Account Information

You can help improve the efficiency with which our crews are able to respond to an outage by making sure your customer service record is up-to-date. When you call in an outage report to our automated phone system, the system attempts to use the telephone number you are calling from to automatically identify your service location and compare that location to those of other outage reports we receive. This helps us to quickly pinpoint the affected area and, possibly, the cause of the outage so we can get repair crews working on it as quickly as possible.

So please make sure your CWLP account records are updated to include the telephone number(s)—including home or business lines and personal cell phones—from which you would be most likely to report your outage. Information about how to update your account records can be found elsewhere on this website.