Electric Meter Replacement Project Seeks to Improve Service Reliability

CWLP electric crews are in the process of replacing over 65,000 customer electric meters with new automated meter reading (AMR) models. Once the multi-year project, which will also entail the installation of new networking hardware and software, is complete, the utility will be able to read meters from a remote location. This will improve the utility’s ability to obtain timely and accurate readings for all customers while expending fewer man-hours to do so. In addition, the new equipment will ultimately enable CWLP dispatchers to detect service outages at the individual customer level, which will expedite service restoration efforts.

Each meter replacement typically takes just a few minutes to complete, during which time the customer will be without power. Before replacing a meter at a residence, the crew will knock on the front door to alert anyone who might be at home that the work is about to begin. Crews will not need to enter the home unless the meter is located inside the house.

All crews working on this project will carry City of Springfield identity cards and drive CWLP vehicles. Customers are urged not to open their doors to anyone claiming to be a CWLP employee who can't produce an ID card. Any suspicious behavior should be reported to the Springfield Police Department.

Meter Reading