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Update Your Account Records

City Water, Light and Power asks our customers to update your utility account records whenever any change occurs in your contact information, including home, business or cell phone numbers and mail or email addresses. Having up-to-date customer contact information is especially important when a service outage occurs or if we need to notify you of issues concerning your CWLP account.

When you call our Electric Emergency telephone number—789-2121—to report an outage, our Integrated Voice Response (IVR) telephone system, which has a caller ID feature, can work in tandem with our Customer Information System (CIS) and Outage Management System (OMS) to identify your name and service address, determine whether or not you are in an area being affected by a known service problem and, if so, provide you with an instantaneous service status report, including whether crews have been dispatched, the cause of the problem and an estimated time of repair, if available. This can dramatically improve the speed with which we are able to respond to service problems and to provide you with information about them. However, optimum performance of this response system is possible only if we have accurate customer information.

You can update your account information:

In person or
by mail		 CWLP Customer Service Office
Room 101
Municipal Center West
300 S. 7th Streeet (corner of 7th and Monroe Streets)
Springfield, IL 62757

Office hours are 8-4:30 p.m., Monday through Friday, except holidays.
By phone (217) 789-2030

Call-in hours are 7:30 a.m. to 5 p.m., Monday-Friday.
By FAX (217) 789-2026

If you wish, you can fill in and print a copy of our online Update Your Residential Account or Update Your Commercial Account form to fax to us.
By email publicinformation@cwlp.com
Online use our online Update Your Residential Account Form or Update Your Commercial Account Form


When updating your account records, please provide:
  n your name (and business name, if applicable);
  n your service address;
  n your account number
  n any telephone numbers we could normally use to contact you (if these have changed)
  n your email address (if it has changed)
  n your business' principal contact person's name (if other than you), telephone number and email address (if any of this information has changed)
  n any telephone numbers from which you would be likely to report a service outage at your address
  n your mailing address (if it has changed)
  n your billing address (if it has changed)



 

Your Account

Last updated: 05/13/10