Reading Your Own Meter

Residential customers who wish to do so may read their own meters and provide those readings to the Customer Service Office on a regular monthly schedule. (This option is not available to business customers due to the complexity of your meters.) Our publication titled How to Read Your Own Meter contains instructions on how to conduct an accurate reading. You can access this publication online. (To open this publication, you'll need Adobe Acrobat Reader, which you can download for free by clicking on the "Get Adobe Reader" icon near the bottom of this page). For a printed version of How To Read Your Own Meter, contact the Customer Service Office by phone at 789-2030; by FAX at 789-2026; or by email at publicinformation@cwlp.com.

Reporting Your Meter Reading

Meter readings may be reported using postage-paid meter reading cards available for this purpose. To obtain a supply of these cards, as well as instructions on how to read your electric and water meters, contact the Customer Service Office by phone at 789-2030; by FAX at 789-2026; or by email at publicinformation@cwlp.com.

Meter readings may be reported by phone by calling 789-2030. Press option 3 for "meter readings" and answer each of the four questions asked by the recording. After each response, press the #key. Please be sure you call within 24 hours of reading your meter.

Meter readings can be reported online using our online Customer Meter Reading Form. To successfully print and/or electronically submit this form, your computer must be equipped with Adobe Acrobat (full version or Reader) 8.0 or higher. You can download a free copy of the most recent version of Adobe Reader by clicking on the "Get Adobe Reader" icon below.

Even if you regularly read your own meter and provide the results to CWLP, you must also allow CWLP to periodically validate your consumption. These validations by the Customer Service Office's Field Investigator are required every three months. To set up an appointment with the Field Investigator, call 789-2030.