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The CWLP Customer Service Office is responsible for all customer
account activities, including
new service
sign-ups,
changes of address,
meter reading, billing, and
bill payments. This office also administers
such special bill-related customer service programs as the
Senior Citizen Discount, the
Level Payment Plan,
and the Project RELIEF bill assistance program.
The Customer Service Office is open Monday through Friday from 8:00 a.m.
to 4:30 p.m. The drive-up and walk-in
bill payment
windows have extended hours. The office is located in Room
101 on the southwest side of Municipal Center West.The Customer Service Office can be reached by phone at (217) 789-2030
or by FAX at (217) 789-2026. The mailing address is:
Room 101
Municipal Center West
300 S. 7th Street
(corner of
7th and Monroe Streets)
Springfield, IL 62757
For more information about the services offered by CWLP's Customer
Service Office, as well as special customer services offered by other
utility departments, select any
of the topics or subtopics listed in the left-hand column of this page.
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Last update:
08/04/10
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Power
outage or other
electric emergency? Call 789-2121. |
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Water
outage or other
water emergency? Call 789-2323. |
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Make a comment.
Ask a question.
Report a problem.
Use our
feedback
form or
send us an email. For
electrical outages or emergencies, call 789-2121. For water
outages or emergencies, call 789-2323. |
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