The CWLP Customer Service Office is responsible for all customer account activities, including new service sign-ups
, changes of address
, meter reading
, billing, and bill payments
. This office also administers such special bill-related customer service programs as the income-qualified Senior Citizen Discount
, the Level Payment Plan
, and the Project RELIEF bill assistance program
The Customer Service Office can be reached by phone at (217) 789-2030 or by FAX at (217) 789-2026. The mailing address is:
|Municipal Center West
|300 S. 7th Street
|(corner of 7th and Monroe Streets)
|Springfield, IL 62757
Customer Service Office Hours and Location (click to open)
The Customer Service Office is open Monday through Friday from 8:00 a.m. to 4:30 p.m. The drive-up and walk-in bill payment windows have extended hours
. The office is located in Room 101 on the southwest side of Municipal Center West.
Links to even more information about the CWLP Customer Service Office and the services it offers, as well as about related topics, can be found in the left-hand column of this page.