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HOW TO PAY YOUR BILL

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Project RELIEF allows you to add a donation of $1 or more to your monthly bill to assist customers who have trouble paying their winter CWLP bills. Click here for more info about Project RELIEF.

CWLP offers six convenient ways to pay your bill: Via online account management; by telephone; with online QuickPay; by mail; in person; at a CWLP payment drop-off box; at an authorized payment station; and by automatic bank account withdrawal.

For more information about any of these payment options or about your bill, contact the Customer Service Office:

In person or
by mail
CWLP Customer Service Office
Room 101
Municipal Center West
300 S. 7th Street (corner of 7th and Monroe Streets)
Springfield, IL 62757

Office hours are 8-4:30 p.m., Monday through Friday, except holidays.

By phone (217) 789-2030

Call-in hours are 7:30 a.m. to 5 p.m., Monday-Friday.

By FAX (217) 789-2026
By email publicinformation@cwlp.com

Click the blue expandable panels below for information on our various bill payment options.

Pay Online or By Phone (click to open)
CWLP accepts credit card, debit card and e-check payments made online (using online account management) or by phone or via online QuickPay. Online payments can be made from your own computer or at a special computer kiosk inside the Customer Service Office at Municipal Center West (300 S. 7th Street, on the corner of 7th and Monroe Streets). Phone payments can be made from your personal phone or from a special phone in the lobby of Municipal Center West.

Pay By Mail (click to open)
Use the self-addressed envelope included with your bill (or use your own envelope addressed to: CWLP Customer Service Office, Room 101, Municipal Center West, Springfield, IL 62757). Your payment should be mailed at least five working days before your due date to guard against being charged a late fee. Be sure to include the top portion of your bill with your payment.

Pay In Person (click to open)
You can use either our walk-up cashier window in the lobby of the Municipal Center West (300 S. 7th Street, on the corner of 7th and Monroe Streets) or our drive-up window on the south side of the building in the alley between Municipal Center West and Lincoln Library. Drive-up window hours are 7:30 a.m. to 5:00 p.m., Monday-Friday. Lobby cashier hours are 8:00 a.m. to 5:00 p.m., Monday-Friday.

For your convenience, the lobby also contains a lock box where CWLP payments can be deposited. Both the drive-up and lobby windows are closed on all holidays observed by the City.

When paying in person, please bring your bill with you. This will save you time and ensure your payment is credited to the proper account.

Pay at Any CWLP Payment Drop-Off Box (click to open)
CWLP now has three convenient payment drop-off boxes that make paying your utility bill easier and more convenient than ever. The boxes are located in the outermost drive-thru lane at each of the following locations:
           Illinois National Bank branch
              2849 South Sixth Street
              (near the County Market Plaza)
           Illinois National Bank branch
              2450 North Dirksen Parkway
              (near the Wal-Mart Supercenter)
           Heartland Credit Union
              2213 West White Oaks Drive.

The drop-off boxes can be used by any CWLP customer any time of the day or night. They are to be used only to pay CWLP bills, not for other bill payments or bank transactions. Be sure to use the bill-return envelope provided with your CWLP statement and include your check and the payment portion of your statement. Write your account number on the check. Do not place cash in the box.

Your payment will be processed no later than one business day following drop-off. If you are making a late payment or are in danger of having your service terminated for nonpayment, you should make your payment in person at CWLP's drive-up or walk-in cashier windows at Municipal Center West, which is located on the corner of 7th and Monroe Streets.

Pay at Any CWLP Authorized Payment Station (click to open)
You can make CWLP bill payments at Illinois National Bank. By State law, currency exchanges may also accept CWLP bill payments. If you use an authorized payment station, be aware that you will not receive credit for your payment until CWLP receives your money from the payment station. To avoid problems, you should make your payments well in advance of your due date. (NOTE: Comcast Communications longer serves as an authorized payment station for CWLP.)

Pay by Automatic Bank Account Withdrawal (click to open)
One of the easiest ways to make your bill payments is to allow CWLP to make automatic withdrawals from your checking or savings account. You can do this by signing an automatic withdrawal authorization form and providing the utility with a voided blank check. You will receive a hard copy of your bill each month for your records and your payment will be withdrawn from your bank account on your due date. Customers who take advantage of the automatic bank account withdrawal payment option are ideal candidates for CWLP's Level Payment program.

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