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 The CWLP Electric Division maintains a modern dispatching center which is staffed by dispatching and operations personnel 24 hours a day.

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Dispatching operations are aided by a Supervisory Control and Data Acquisition System (SCADA). SCADA continuously monitors load conditions on CWLP's electric grid and keeps track of any status changes. The SCADA system is fully operational and on the transmission network.

While SCADA systems are not typically applied to distribution networks, CWLP has added control points to all the remote terminal units which would allow its SCADA system to operate on the distribution network. This approach provides greater control over the City's electric grid and improves customer service by reducing the duration of power outages.

When outages or other service problems do occur, it is the Dispatch Center which is responsible for taking customer calls, pinpointing the source of the problem and dispatching the appropriate personnel and equipment to fix the problem.

Customers who are experiencing an outage or other electric service problem should contact the CWLP Dispatch Center's electric emergency number: (217) 789-2121. The utility has an integrated voice response (IVR) telephone system and outage management system (OMS), which, working in tandem with the customer information system (CIS), makes it easier for customers to report or receive information about service problems, as well as for the utility to track and rapidly identify outage locations and causes, thus improving response and repair time.

Last update : 01/07/08

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