A number of assistance programs are available for customers having trouble paying their bills.
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 If financial troubles are making it difficult for you to cover your CWLP bill, please let us know. We will do everything we can to either set up a convenient payment program or to help identify sources of assistance that might be available to you. Payment assistance programs and services that are available to CWLP customers include: Deferred Payment Agreements; LIHEAP; Capital Township Assistance; Woodside Township Assistance; Project RELIEF and Hand Up.

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  • Deferred Payment Agreements. If you owe a previously billed past due amount on your current account, you may (at our discretion) be allowed to enter into a Deferred Payment Agreement. Under this program you will be able to spread payments on the past due amount over a period of time. The precise terms of the deferred payment agreement are determined on a case-by-case basis, but we will work with you in every way we can to make the payment plan as reasonable as possible for you.
     

  • Project RELIEF. Project RELIEF is a CWLP program that offers financial assistance to customers with overdue electric or water bills who are facing service cut-off due to nonpayment. Qualifying customers must have a total household income for the previous 90 days of no more than 150% of the Federal Poverty Guidelines and must also have exhausted all other sources of assistance including those mentioned below. Customers may be required to cover some portion of their delinquent bills in order to receive help from Project RELIEF. The first step in applying for Project RELIEF is to call the CWLP Project RELIEF Office at 789-2414. The program coordinator will conduct a telephone interview with you to determine if you meet the basic requirements for participation. If you do, an appointment will be scheduled for you with Contact Ministries, which administers the program for CWLP. Sign up for Project RELIEF starts on or around December 1 of each year. The program runs through May or until funds are exhausted, whichever comes first.

NOTE: Project RELIEF is funded almost entirely by voluntary contributions from customers. The donations can be made as monthly additions to your CWLP bill or as a one-time offering by check or money order. On average, CWLP collects $25,000 per year through these donations. As much as the kindness of program contributors is appreciated, the need always far exceeds available funds.
     If you would like to contribute to Project RELIEF through your CWLP bill or increase the amount of your current contribution, just complete a Project RELIEF donation form and return it to the CWLP Customer Service Office, Municipal Center West, Springfield, IL 62757.
     One-time contributions can be mailed directly to Contact Ministries, 1100 E. Adams St., Springfield, IL 62703. Please make out your check or money order to Project RELIEF.
     One hundred percent of your contribution will go toward helping a needy CWLP customer.

  • Hand Up. Hand Up is a partnership between CWLP and Land of Lincoln Goodwill Industries that allows qualifying CWLP customers to trade work at Goodwill for credit toward their past-due CWLP bills. A customer with a delinquent account of $400 or less can work off up to 50% of the balance by giving up to 25 hours of time to Goodwill. The utility will then create a payment arrangement by which the customer can pay off the remainder of the overdue amount. Persons participating in or on the waiting list for "Hand Up" are not at risk of having their service cut for nonpayment. Customers who are physically unable to participate in the Hand Up program can have friends or family members work for them. For more information about Hand Up contact the CWLP Customer Service Office.
     

  • LIHEAP. LIHEAP stands for Low-Income Home Energy Assistance Program. It is funded by the Illinois Department of Commerce and Ecomomic Opportunity and administered by Sangamon County. The program provides financial help in covering energy bills to qualifying Sangamon County residents. Eligibility is based on income. The LIHEAP office is located in Room 311 of the Sangamon County Building, 200 S. 9th Street. For more information, including application periods, call (217) 535-3120.
     

  • Capital Township Assistance. Located at 621 E. Monroe Street, this local governmental agency provides financial assistance, including help with utility bills, to qualifying residents of Capital Township. Assistance it limited to no more than once every two years. For more information, call the Township Office at (217) 525-1736.
     

  • Woodside Township Assistance. Located at 490 North Street, this local governmental agency provides financial assistance, including help with utility bills, to qualifying residents of Woodside Township. For more information, call the Township Office at (217) 522-3712.

 

Last update: 01/10/08

 

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