Since its start in the early 20th century, CWLP has been committed to high quality customer service.
Search CWLP web site.
CWLP home page.
CWLP web site table of contents.
Management team bios; Organizational chart; Contact information; Community outreach programs; Employment opportunities.
Power generation; Transmission & distribution; Tree trimming/line clearance.
Water purification; Drinking water quality; Water distribution system; Outside-the-city water customers; Water conservation; Water rates; Sewer fees.
Lake water quality, including e.coli monitoring results; Lake water levels; Water sports; Lake parks and reservation information; Lake real estate/property leases.
How to sign up for, transfer or terminate service; Updating your account records; Reading meters; Senior Citizen Discount Rate; Bill payment options; Understanding your bill; Electric, water and sewer rates.
Energy efficiency information; Energy Rebates (heat pumps, water heaters, insulation); Energy efficiency FAQs; Energy audits and technical assistance; Water conservation.
Special services for our business customers; Economic Development Rider; Business Energy Update.
Current news and information about CWLP activities.
Link to City of Springfield web site.
Contact information for comments or questions concerning CWLP web site.

 

Customer Service Statement Graphic

Page Divider Graphic

The CWLP Customer Service Office is responsible for all customer account activities, including new service sign-ups, changes of address, meter reading, billing, and bill payments. This office also administers such special bill-related customer service programs as the Senior Citizen Discount and the Level Payment Plan.

The Customer Service Office is open Monday through Friday from 8:00 a.m. to 4:30 p.m. Payment cashiers have extended hours. The office is located in Room 101 on the southwest side of Municipal Center West. Handicap access is available at the east-end and west-end entry doors.
 
City Council approves 4-step water rate increase to fund construction of new pumping station and other infrastructure improvements. Find out more.


 

Looking for a great gift idea?
How about a CWLP Gift Card?

 

Your change
can make a change
in Springfield

Donate to programs that assist Springfield's homeless population by rounding up your CWLP bill to the nearest dollar each month.

For information on specific Customer Service Office services or programs, contact the CWLP Customer Service Office by:

Phone: (217) 789-2030
FAX: (217) 789-2026
Mail: Room 105, Municipal Center West
7th and Monroe Streets
Springfield, IL 62757

or select any of the underlined topics below. If a topic is not underlined, it is not yet accessible. The CWLP website is undergoing continuous updating and expansion, so if the topic you are interested in is not yet available, please check back soon.

RESIDENTIAL
BUSINESS
NEW CONSTRUCTION
SPECIAL SERVICES
OWNER RESPONSIBILITIES
SEWER METERS
WHAT'S NEWS?
UPDATE YOUR ACCOUNT RECORDS

Last update: 04/17/08

Top             CWLP Home         Search This Site

CWLP Contact Info     City of Springfield Home