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If you have comments or questions specifically related to this website, you may contact the website administrator by
phone: (217) 789-2116 X 2632
email:
publicinformation@cwlp.com
Key Personnel
All key personnel listed below are located in the CWLP General Office, 4th Floor –
Municipal Center East, 800 E. Monroe St., Springfield, IL 62757. All can be reached by
phone at (217) 789-2116 (individual extension numbers are provided below) or by FAX at
(217) 789-2136. Brief bios for each of these key personnel, as well as their
general areas of responsibility, can be found on the
Management page in the
About CWLP section.
| General Manager | Chief Utilities Engineer |
| Todd Renfrow | Jay Bartlett |
| phone extension: 2620 | phone extension: 2659 |
| Finance Director | Administrative Services Manager |
| Craig Burns | Bill O'Rourke |
| phone extension: 2602 | phone extension: 2634 |
| Regulatory Affairs Manager | Water Division Manager |
| Bill Murray | Tom Skelly |
| phone extension: 2601 | phone extension: 2601 |
Selecting an underlined office or topic below will link you directly to the page in this
website that will provide you with information about that office or topic.
| General Office | Customer Service |
| 4th Floor – Municipal Center East | Room 101 – Muncipal Center West |
| 800 E. Monroe | 7th and Monroe Streets |
| Springfield, IL 62757 | Springfield, IL 62757 |
| Phone: (217) 789-2116 | Phone: (217) 789-2030 |
| FAX: (217) 789-2136 | FAX: (217) 789-2026 |
| Electric Dispatch/ Outage & Service Problems |
Water Distribution/ Outage & Service Problems |
| Electrical Engineering Office | Water Engineering Office |
| 10th and Miller Streets | 11th and Mason Streets |
| Springfield, IL 62702 | Springfield, IL 62702 |
| Phone: (217) 789-2121 | Phone: (217) 789-2323 |
| Water Purification Plant | |
| 3100 Stevenson Drive | |
| Springfield, IL. 62703 | |
| Phone: (217)757-8630 | |
| FAX: (217) 757-8625 | |
| Public Information/Media Relations Office | Energy
Service Office/ CWLP Energy Experts |
| CWLP General Office | CWLP Energy Services Office |
| 4th Floor – Municipal Center East | 2nd Floor 231 S. 6th St. |
| 800 E. Monroe | Springfield, IL 62701 |
| Springfield, IL 62757 | Phone: (217) 789-2070 |
| Phone: (217) 789-2116, ext. 2629 | FAX: (217) 789-2210 |
| FAX: (217) 789-2136 | email: nrgxprts@cwlp.com |
| email: publicinformation@cwlp.com | |
| Utility Security | Liability Insurance Claims Office |
| 3100 Stevenson Drive | Phone: (217) 757-8660, ext. 130 |
| Springfield, IL 62703 | |
| Phone: (217) 757-8600 | |
| FAX: (217) 757-8605 | |
| Lake Recreation | Lake Real Estate |
| CWLP Property Management Center | CWLP Property Management Center |
| 200 E. Lake Shore Dr. | 200 E. Lake Shore Dr. |
| Springfield, IL 62708-3560 | Springfield, IL 62708-3560 |
| Phone: (217) 757-8660 | Phone: (217) 757-8660 |
| FAX: (217) 757-8650 | FAX: (217) 757-8650 |
This section contains contact information for the special programs and services available to CWLP customers. Selecting an underlined topic will link you directly to the page in this website where you can find more detailed information about that particular program or service.
| New Service/Change of Address | Service Reconnection |
| Customer Service Office | Customer Service Office |
| Room 101 – Municipal Center West | Room 101 – Municipal Center West |
| 7th and Monroe Streets | 7th and Monroe Streets |
| Springfield, IL 62757 | Springfield, IL 62757 |
| Phone: (217) 789-2030 | Phone: (217) 789-2030 |
| FAX: (217) 789-2026 | FAX: (217) 789-2026 |
| Senior Citizen Discount | Level Payment Plan |
| Customer Service Office | Customer Service Office |
| Room 101 – Municipal Center West | Room 101 – Municipal Center West |
| 7th and Monroe Streets | 7th and Monroe Streets |
| Springfield, IL 62757 | Springfield, IL 62757 |
| Phone: (217) 789-2233 | Phone: (217) 789-2233 |
| FAX: (217) 789-2026 | FAX: (217) 789-2026 |
| Project RELIEF | Braille Bills |
| Project RELIEF Administrator | Customer Service Office |
| CWLP General Office | Room 101 – Municipal Center West |
| 4th Floor – Municipal Center East | 7th and Monroe Streets |
| 800 E. Monroe | Springfield, IL 62757 |
| Springfield, IL 62757 | Phone: (217) 789-2030 |
| Phone: (217) 789-2414 | FAX: (217) 789-2026 |
| FAX: (217) 789-2136 | |
| TTY | Tree Trimming/Limbs in Wires |
| Customer Service Office | Phone: (217) 757-8520 Ext. 2207 |
| Room 101 – Municipal Center West | |
| 7th and Monroe Streets | |
| Springfield, IL 62757 | |
| Phone: (217) 789-2430 | |
| FAX: (217) 789-2026 | |
|
Heat
Pump / Insulation / Water Heater Rebates |
CityLights - Commercial Lighting Audit |
| Energy Services Office | Energy Services Office |
| 2nd Floor 231 S. 6th St. |
2nd Floor 231 S. 6th St. |
| Springfield, IL 62701 | Springfield, IL 62701 |
| Phone: (217) 789-2070 | Phone: (217) 789-2070 Ext. 584 |
| FAX: (217) 789-2210 | FAX: (217) 789-2210 |
| email: nrgxprts@cwlp.com | email: nrgxprts@cwlp.com |
| CWLP Energy Experts/ Efficiency Advice |
Dispatch and other CWLP Bill Inserts |
| Energy Services Office | Consumer Services Office |
| 2nd Floor | 4th Floor |
| 231 S. 6th St. | Municipal Center East |
| Springfield, IL 62701 | Springfield, IL 62757 |
| Phone: (217) 789-2070 | Phone: (217) 789-2116, ext. 2632 |
| FAX: (217) 789-2210 | FAX: (217) 789-2136 |
| email: nrgxprts@cwlp.com | email: publicinformation@cwlp.com |
| Water Conservation Kits | Tours – Water and Electric Plants |
| Energy Services Office | Consumer Services Office |
| 2nd Floor | 2nd Floor |
| 231 S. 6th St. | 231 S. 6th St. |
| Springfield, IL 62701 | Springfield, IL 62701 |
| Phone: (217) 789-2070 | Phone: (217) 789-2116, ext. 2632 |
| FAX: (217) 789-2210 | FAX: (217) 789-2210 |
| email: nrgxprts@cwlp.com | email: publicinformation@cwlp.com |
| Lake Parks – Reservations/Information | Water
Craft & Boat Licenses & Registration |
| Phone: (217) 757-8660, ext. 1011 | CWLP Watercraft Registration Office |
| Phone: (217) 786-4075 | |
Last update: 01/07/08
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